Customer Testimonials
From the moment I met Jesse, I was very impressed with his customer service, his concern with my complaints. Always gets everything taken care of. I trust Jesse with all my VW needs. He treats me like family. I’m very grateful to him. When I decided to get into a new vehicle, Jesse guided me through the process and I got immediate service. Thank you Jesse!
John was extremely attentive and helpful.
Jesse is always quick to address my concerns and share his common sense experience when making decisions about service needs for my vehicle. Thanks Jesse!
West Houston Volkswagen is my go to for service on my 2019 Atlas! They keep me rolling without issues!
We just went for a 20,000 miles check and none noticed the rear break was gone and needed to be fixed. Wondering if they take too many jobs or car to work on at the same time
All services completed in a timely manner
My latest visit was outstanding. It seems to be the norm with all my visits. Reggie is always very informative and knowledgeable in all aspects of Volkswagen service. Outstanding!
Reggie is great to work with. He always gave me updates and took the time to help me understand the process!
Professional and adaptive staff.
We had a great experience with VW! Ernesto was our salesman and he was excellent! Accommodating all our interests in a new ride. Thanks for everything! This is my 3rd VW! We are so impressed by all the new gadgets in the 2026 crossover!!
I had an amazing experience working with Zahra, also known as Stacy, at West Houston Volkswagen! From the moment I walked in, she was professional, patient, knowledgeable, and genuinely cared about helping me find the right vehicle instead of just making a sale. She made the entire process of purchasing my new Atlas Cross Sport smooth and stress-free, which says a lot because buying a car can definitely be overwhelming.
She answered every question thoroughly, kept me updated during the process, and made sure I felt comfortable with everything before signing. Her customer service was top tier and she went ... Read More Google - May 24, 2026
Stacy was the best!!! It was very easy to transact and she was very helpful on finding an option that would match our budget.
Reggie is professional and explains everything very well so there are no surprises and that is appreciated.
Great experience! Everything was taking care of quickly and I had a nice place to sit and wait. Very polite and friendly.
Outstanding Service from Start to Finish!
I recently brought my Volkswagen in for service, and the intake representative, John Salassi, was absolutely fantastic.
From the moment I walked in, John was professional, friendly, and genuinely attentive. He took the time to listen carefully to my concerns, asked all the right questions, and clearly explained everything that would be done during the service.
What impressed me most was how knowledgeable John was about Volkswagen vehicles and how efficiently he handled the intake process. No long waits, no confusion, and he even followed up to make sure I was completely comfortable with ... Read More DealerRater - May 23, 2026
Excellent quality and customer service
This is the second time Stacy has helped put me into a new car. She is seriously fantastic and I am a customer for life! You 100% feel taken care of and I trust that she has my best interest in mind. I am a VW fan and working with Stacy just makes getting into the car I want much easier. Ask for Stacy when you stop by, you will not regret it.
Jesse was very helpful and professional in taking care of the AC issues on my Atlas. He kept me updated throughout the process and ensured everything was checked properly, and made sure the issue was resolved to my satisfaction. His customer service and dedication made the whole experience smooth and stress-free. Really appreciate his help and would highly recommend working with Jesse for any service needs. Great customer service experience.
Great purchasing experience. Fabian made the process very easy.
We had great service. They greeted us when we showed up for our appointment. He even did a fallow up when the car was almost done, when we was waiting In the break area.
I always have a great experience when visiting the West Houston VW store. Reggie is awesome! He keeps me informed on what is needed for both of our Atlas. Working with him is always a pleasure. I also love the fact that they have a shuttle since my office is not that far away. Thank you for your service.
I had such a wonderful experience with Luis! From the moment we arrived, we felt welcomed without any of the typical sales pressure. He was incredibly flexible in showing me multiple options and took the time to explain the differences between each trim levels. His patience and kindness throughout the entire process were truly unmatched.
Luis and his manager were very upfront and worked with me on the price of the vehicle, which I really appreciated.
I honestly never thought I’d own a VW, I was originally considering an Audi so choosing this vehicle surprised even me! But this ... Read More Google - May 19, 2026
Awesome Great Service!!!
Reggie was great to work with fast to find the problem and get it taken care of. I really appreciate him
The service here at West Houston Volkswagon is always great! The staff is friendly. They are upfront about wait times. I can tell they value your time. That is much appreciated.
From the time I walked into the dealership Mr. Reggie provided great customer service. He kept me informed throughout the process while my vehicle was being inspected and also answered every question I had. The waiting area was very clean and all of the workers were friendly. I would definitely recommend this dealership if you’re looking for timely and reliable service.
Service was good and they were prompt
West Houston VW is a great car dealership and Mr Riadh was very helpful and caring. He was transparent and willing to beat any quote you may have.
Got me in got me out. Phenomenal customer service!!!
Have been a customer of West Houston VW for 11 years since I bought my diesel Passat. Have had excellent service from the time lightening hit a nearby tree and knocked many of my systems out to my most recent work done under warranty. Have enjoyed working very much with Reggie in the Service Dept and will be a loyal customer in the years to come.
(Translated by Google) Excellent service, I recommend it 100%. (Original) Excelente atención ,,,, lo recomiendo al 100%
(Translated by Google) I had a very good experience buying my car from Mr. Marco. He was very professional, respectful, and attentive throughout the entire process. He answered all my questions patiently and helped me feel comfortable with my purchase. Excellent customer service; I highly recommend him. (Original) Tuve una muy buena experiencia en la compra de mi auto con el señor Marco. Fue muy profesional, respetuoso y atento durante todo el proceso. Respondió todas mis preguntas con paciencia y me ayudó a sentirme cómodo con mi compra. Excelente servicio al cliente, lo recomiendo totalmente.”
West Houston VW has been my dealership for 15 years. You cannot go wrong with their customer service and my salesman, Ernest, felt like family by the time I left. 😊 My go-to salesman at the used car section is Bert. Go see one of those guys to get your next Volkswagen!
Friendly attentive staff, customer lobby not as nice as it could be.
I want to give a special shout out to Marcos Perez. We wouldn't go to anyone else to buy a vehicle. He has made my expereince effortless. He always helps me to make the best financial decision whether its a lease or a buy. He knows the best plan of attack with my financial needs at the time. Hes extremely patient and knowledgeable and I truly believe he has my best interest in mind. Thank you for making me a proud owner of the latest VW 2026 Model ❤️
Excellent customer service. Please find Riadh if you need to find your next car..
Reggie was great. A real professional
Reggie is a very experienced and knowledgeable staff member in the auto department. This is my third car from Volkswagen and he has always been honest and extremely courteous and proficient.
STACY IS AMAZING GREAT SERVICE, FAST AND SO GENUINE. I reached out to her a car last year and didn’t qualify for what i wanted. So i waited and came back i called Stacy and said im finally ready to get my baby. In 30 minutes i was approved and my car was ready for pickup. It took me no longer than 30 minutes to do all my paperwork and be on my way. Such an easy stress free process and i owe it all to Stacy. SHE WENT OVER EVERYTHING WITH ME & Made sure i was happy. I love ... Read More Google - May 9, 2026
Top class service as always
This dealership always goes above and beyond in their service. Each time I go I am happy with the results and my car continues to fill brand new due to their efforts. Jesse does an incredible job laying out the necessary inspections/upgrades and looks for any potential issues
Customer service was great. Alyssa kept in communication as we got our vehicle fixed. The part to a bit to arrive, but nothing could’ve been done to expedite the part. The team worked efficiently to get all items resolved. We are happy campers from the results.
I always choose Reggie W. for my vehicle service as he throughly explains the work to be done. His personable approach gives me confidence that my vehicle is well taken care of at West Houston Volkswagen.
Every time I visit the west Houston VW, I am handled by the caring staff and never felt overcharged. Glad to be with them for last 8years.
My experience was extremely good, starting from walking inside the dealership all the way drove my new car from their lot. Sales agent, manager and everyone in between, they all were just amazing, no unnecessary sales pitch and pressure. We drove multiple cars and ended up buying Tiguan LE R trim. Very Satisfied with overall experience. Special thanks to Stacy (Zahra) and Fahmeed. You can always trust them !!!
Daniel is great - quick and courteous customer service!
Celia is amazing she is very kind and walks you through everything I highly recommend working with her!
The only Volkswagen dealership I trust. Reggie does an outstanding job keeping me informed every time I bring my car in. I truly appreciate the time he and his team take to ensure everything is in top working order. He’s also always quick to respond to any questions I have, which makes the whole experience even better.
Jesse is a wonderful worker and a very nice person, his service was 5 stars
Thank you to Stacy , the Sales Team and sales general manager on your efforts to meet my request on pricing and accessories . It was much appreciated!! Happy with my purchase!
exceptional, efficient, caring service I can always depend on my service manager, john to make the right decision decisions and follow through with what’s best to keep my car in perfect condition
Jesse was great. Very timely and he provided honest feedback with resolution on issues. I would definitely return to VW because of his customer service.
Reggie Walker is great! Very knowledgeable and understanding explaining in detail the service . Service manager Chris has been very helpful when I asked .
(Translated by Google) The buying experience was wonderful. We completed the entire process in just 2 hours and 15 minutes, which is incredible considering that at other dealerships it usually takes more than 4 hours. The prices remained exactly as agreed from the beginning, with no surprises. Luis was with us every step of the way, explaining in detail both how the car works and the purchase process. 100% recommended! Thank you, Luis.
(Original)
La experiencia de compra fue maravillosa. Completamos todo el proceso en solo 2 horas y 15 minutos, lo cual es increíble considerando que en otros concesionarios suele tomar más de 4 ... Read More Google - May 3, 2026
Reggie in the service department was absolutely outstanding. From the moment I arrived, he was professional, attentive, and genuinely committed to making sure everything was handled smoothly. He was also incredibly helpful when I called ahead to ask about pricing and took the time to explain everything clearly and transparently, which I really appreciated. He kept me informed throughout the entire process and made what could have been a stressful experience feel easy and seamless. His customer service, knowledge, and attention to detail truly set him apart. If you’re working with Reggie, you’re in excellent hands.
The buying experience was smooth and easy. Ernesto is great!!!
West Houston VW took care of my.car without an appointment. The issue was a guarantee claim that the dealer had the part at hand and it was switfly replaced next day making the VW ownership experience a very pleasant one. Kudos to the West Houston dealership! I won't hesitate to buy another VW!
Excellent. Reggie is Awesome. Very knowledgeable with superb customer service.
Reggie is the reason am still with VW, he streamlines everything. Therefore making it most convenient and comfortable for me to keep coming back for Service. His professionalism and grace Is unmatched by anyone there.
The service team at West Houston VW always takes great care of my Atlas Cross Sport! My service advisor, Alyssa does a great job of communicating out the recommendations and accurate time frames. Every time I leave from getting my vehicle serviced, I get that new car feel all over again!
(Translated by Google) Excellent service, very professional, especially Mr. Jessy, who was very kind. (Original) Excelente servicio muy profesionales sobre todo el Sr. Jessy muy amable.
Alyssa is the best. She goes above and beyond to make sure you are satisfied.I Highly recommend this service department.
John is always friendly and maintains a great attitude at Volkswagen service.
Always take good care of me and my vehicle.
Always professional and looking to give the best customer service .
Assad was great trailer and we had very good conversations with full clear explanation
Jesse has always been very kind, respectful, and professional. He pays close attention to my needs, and if he is unable to help, he'll find someone who can. I appreciate that
“Reggie was an outstanding service advisor during my recent visit. He was professional, knowledgeable, and kept me informed every step of the way. He made the entire process smooth and stress-free. Highly recommend working with him!”
West HoustonVW, was wonderful. They helped me in avoiding having to make unnecessary repairs to my car that another service dealer wanted me to make. Wanted to thank Alyssa and Chris for your excellent service.
I took my vehicle to service and to install a new battery. My service advisor Reggie was very professional, and kept me informed throughout the process. Thank you for your professionalism and all your help.
She greeted me at entry and gathered what I needed. Then the follow up and update messages regarding my vehicle. I am happy.
I took my vehicle in for service, Jesse was very nice & took me step by step on getting my vehicle fixed the right away… now my check engine light is off. Amazing customer service
Great experience and fast service
Outstanding Customer Service!⭐️⭐️⭐️⭐️⭐️ Daniel is consistently Professional, Consistent, Knowledgeable and Friendly!💫
Great service provided. Very professional and pleasant. Answered all my questions. Thanks
(Translated by Google) Jesse is the best service advisor. My congratulations to him; he was always attentive to my questions and had an answer and a solution for everything. (Original) JESSE es el mejor asesor de servicio. Mis felicitaciones para el, siempre fue atento a mis preguntas y tuvo respuesta y solución para todo.
Daniel is amazing and he takes care of the issues above and beyond.
John is a great asset to West Houston VW! Helpful, prompt and very professional!
Alyssa was very helpful and professional. She was also very knowledgeable of her industry. Thank you again Alyssa.
Assad helped with the purchase of my families 2026 Atlas Cross Sport at West Houston Volkswagen. I showed up with intentions to take a look at the vehicle ONLY and things unexpectedly turned into sitting down and talking numbers. Through the process there was absolutely no pressure to making a decision at the very second. Stress free consulting and advisement was just what we needed in making our decision. Assad sat and spoke with us about family and life events. I want to thank Assad and the VW team for their support during the purchase of our vehicle. I highly recommend ... Read More Google - Apr 17, 2026
The customer service was Great!
Amazing, John serviced our car and had amazing an amazing experience
First time at West Houston, I had a fantastic experience! They were incredibly friendly and welcoming from the moment I walked in, while maintaining a high level of professionalism throughout the entire process. Highly recommended!"
They were very nice. Fixed everything in a timely manner.
Everyone in West Houston Volkswagen is pretty nice Helpful. I like it